Managing rental properties can be rewarding, fulfilling… and at times, a bit challenging, because wherever there are people, there’s always potential for disagreement. But don’t worry—with the right preparation and tools, it’s entirely possible to avoid many conflicts and resolve them wisely when they arise.
Prevention: Your Best Ally
To avoid having to put on your professional negotiator hat, it’s best to focus on clarity from the start. The lease is your number one tool. And if specific rules need to be added (for example: no smoking, rules for using a rooftop terrace, or designated bike storage spots), make sure to include them in lease appendices.
Establishing these points at the time of signing prevents grey areas and misunderstandings. If a problem ever comes up, a quick glance at the lease usually gives you the answer—plain and simple.
When Conflict Arises: Stay Calm and Open the Dialogue
Despite your best efforts, a disagreement might pop up. First reflex? Open the dialogue. Playing ostrich is never a winning strategy.
As a landlord, being open to listening and trying to understand the tenant’s perspective is essential. Often, a good conversation can defuse the situation before it escalates.
If the discussion doesn’t lead to an agreement, the Tribunal administratif du logement (TAL) is there to help. You can file a request for a conciliation session. During this meeting, you and your tenant can discuss the issue in front of a neutral conciliator. If no agreement is reached, you can then request a formal hearing before the TAL.
In Conclusion: Anticipate, Communicate, Resolve
Being a landlord means providing a healthy living environment and being respectful toward your tenants. Disputes may arise, but the key is not to let things drag on. Relying on a clear lease, actively listening to your tenants, and using the tools available to you can turn a potential misunderstanding into an effective resolution (and a lot less stress for everyone).
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